Intentionally building resilience at Vietnam Best Workplaces

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Resilience has been said and shared as deciding factor in stories of national heros, jubliant victories over invading enemies or simply a win over in-born disadvantages.

Resilience now has become a much metioned term in business as a way out in the new normal.
Whether it is a personal trait or something that can be learned, recent articles on Harvard Business Review indicate that resilience—the ability to thrive under change—has risen to the top of many leaders’ agenda. It is now recognized as a driver of value and not a cost to the business or just merely risk mitigation. Analysis of the impact of resilience over a 25-year period shows that it delivers differentiated long-term performance value.

Despite its positive impact on the business, barely 12% of people have built up their resilience with intentional support from their organizations; most organizations seem to help employees build resilience almost by accident even though resilience at work has been recognized as strategic not an operational consideration.

So, how do we know if a business intentionally incorporates the building blocks of resilience and growth into their people strategy? Martin Seligman, the father of Positive Psychology referred to these as PERMA: Positive Emotion, Engagement, Relationships, Meaning, and Accomplishment.

To find the answer, we analyzed the results of Trust Index© surveys from the 2022 Vietnam Best workplaces™ using the PERMA model. Unsurprisingly, we consistently saw intentional efforts to build resilience among these organizations, as they persisted with a People- First, Purpose-driven mindset, despite the twists and turns resulting from the Covid pandemic.

Compared with other Great Place to Work Certified™ companies that participated in the survey over the same period in 2021 to February 2022, an analysis of their Trust Index© results demonstrated their investment in intentionally building their employees’ resillience at work.

PERMA building blocks of resilience and growth*VN Best*VN Rest*
Positive Emotion includes hope, interest, joy, love, compassion, pride, amusement, and gratitude 90% 82%
Engagement occurs when the perfect combination of challenge and skill/strength is found 93% 83%
Relationships involve having healthy, supportive, and rewarding connections with others 90% 81%
Meaning refers to a sense of belonging and serving something bigger than the self 92% 83%
Accomplishment refers to achievement, mastery, or competence 93% 84.5%

*VN Best refers to companies on the 2022 Vietnam Best Workplaces list. VN Rest refers to other companies, including Great Place to Work-Certified™ companies, that participated in this year’s survey. Not all Certified companies appear on the 2022 Best Workplaces list.

As a Chinese proverb says it “A journey of a thousand miles begins with a single step”, and despite the relatively lower scores compared with the VN Best, certified companies in Vietnam have started their journey toward a North Star of a resilient workforce, which is so motivating especilally when out there, as reported in a research by two British consultants 77% of respondents said they get their resilience from doing challenging work-learning from experience and succeeding in the tough times, whereas 75% of respondents constantly dealing with difficult personal and political relationships at all levels, with bosses and managers as well as with peers.

Interested in building your North Star and taking your first step to becoming a Vietnam Best Workplace today? Click here to find out how Great Place to Work® can help you in your journey.

https://hbr.org/2022/03/make-resilience-your-companys-strategic-advantage
https://hbr.org/2011/04/building-resilience
https://www.bcg.com/publications/2020/how-to-become-an-all-weather-resilient-company
http://shapiroconsulting.co.uk/wp-content/uploads/2014/11/Tough-at-the-Top.pdf


Chau spent most of her 28 years working experience as a change and transformation facilitator in all four areas of organisation development interventions.

In addition to designing and managing learning roadmaps and certification pathways, she has developed training materials and conducted thousands of training and coaching hours to participants with diversified learning and development objectives for both internal and external customers in Vietnam, Malaysia and Korea. Chau is the first Vietnamese to be awarded the prestigious Intel Corporate award High Performing Instructor. Her heart is all about community commitment as she initiated, managed and co-delivered career counselling workshops for students. During the Covid-19 pandemic, Chau organised webinars on mental health and Diversity & Inclusion topics for a mixed group of professionals. Her relaxation approach is a combination of a cold beer over a Korean or Taiwanese drama or a Hollywood rom-com

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To be eligible for the World’s Best Workplaces list, a company must apply and be named to a minimum of 5 national Best Workplaces lists within our current 58 countries, have 5,000 employees or more worldwide, and at least 40% of the company’s workforce (or 5,000 employees) must be based outside of the home country. Extra points are given based on the number of countries where a company surveys employees with the Great Place to Work Trust Index©, and the percentage of a company’s workforce represented by all Great Place to Work surveys globally. Candidates for the 2017 Worlds Best Workplaces list will have appeared on national workplaces lists published in September 2016 through August 2017.

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