Intentionally building resilience at Vietnam Best Workplaces

HA MINH CHAU

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Resilience has been said and shared as a deciding factor in stories of national heros, jubliant victories over invading enemies or simply a win over in-born disadvantages.

Resilience now has become a much metioned term in business as a way out in the new normal.
Whether it is a personal trait or something that can be learned, recent articles on Harvard Business Review indicate that resilience-the ability to thrive under change—has risen to the top of many leaders’ agenda. It is now recognized as a driver of value and not a cost to the business or just merely risk mitigation. Analysis of the impact of resilience over a 25-year period shows that it delivers differentiated long-term performance value.

Despite its positive impact on the business, barely 12% of people have built up their resilience with intentional support from their organizations; most organizations seem to help employees build resilience almost by accident even though resilience at work has been recognized as strategic not an operational consideration.

So, how do we know if a business intentionally incorporates the building blocks of resilience and growth into their people strategy? Martin Seligman, the father of Positive Psychology referred to these as PERMA: Positive Emotion, Engagement, Relationships, Meaning, and Accomplishment.

To find the answer, we analyzed the results of Trust Index© surveys from the 2022 Vietnam Best workplaces™ using the PERMA model. Unsurprisingly, we consistently saw intentional efforts to build resilience among these organizations, as they persisted with a People- First, Purpose-driven mindset, despite the twists and turns resulting from the Covid pandemic.

Compared with other Great Place to Work Certified™ companies that participated in the survey over the same period in 2021 to February 2022, an analysis of their Trust Index© results demonstrated their investment in intentionally building their employees’ resillience at work.

As a Chinese proverb says it “A journey of a thousand miles begins with a single step”, and despite the relatively lower scores compared with the VN Best, certified companies in Vietnam have started their journey toward a North Star of a resilient workforce, which is so motivating especilally when out there, as reported in a research by two British consultants 77% of respondents said they get their resilience from doing challenging work-learning from experience and succeeding in the tough times, whereas 75% of respondents constantly dealing with difficult personal and political relationships at all levels, with bosses and managers as well as with peers.

Interested in building your North Star and taking your first step to becoming a Vietnam Best Workplace today? Click here to find out how Great Place to Work® can help you in your journey.

References

https://hbr.org/2022/03/make-resilience-your-companys-strategic-advantage
https://hbr.org/2011/04/building-resilience
https://www.bcg.com/publications/2020/how-to-become-an-all-weather-resilient-company
http://shapiroconsulting.co.uk/wp-content/uploads/2014/11/Tough-at-the-Top.pdf

HA MINH CHAU

Author

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

To determine the 2022 Vietnam Best Workplaces™, Great Place To Work®️ analyzed confidential survey feedback representing nearly 20,000 employees across different industries in Vietnam. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️.

85% of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical in their industry. The remaining 15% of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced.

To be considered, companies had to meet the Great Place To Work-Certified™ standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. 

Companies with 10-99 people were considered for the Small category, companies with 100-999 people were considered for the Medium category and companies with 1000+ people were considered for the Large category.